Job Vacancies - Customer Service Representatives

Job Vacancies - Customer Service Representatives

Job Summary - The position manages the day to day relationship between the enterprises and the customer. Minimum Qualification: Degree/HND. Experience Level: Entry level. Experience Length: 0 to 1 year experience.
Job DescriptionWe are a company that buys goods from the manufacturer and store them for sales.

ResponsibilitiesManage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Job RequirementsStrong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills

Job Type: Full-time
Salary: ₦75,000.00 to ₦80,000.00 /month

Recruiting Company - 
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Source - Indeed

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